The company is led by a Multi-sectoral Board, responsible for providing overall general direction. The Management/Leadership team is led by Dr. Vivek Solanki, primary/investor of Vislink and Executive Director. Other Directors/Leadership team are:
Vivek Solanki: Company Secretary and Principal Officer
Ana Solanki: Deputy Director
Rutendo Mhembere: Administrative Manager
Angela Zindi: Personal Assistant
Loice Mashoko: Billing
Shirly Fernoughty: Accounts
Safwaan Dada: Aviation & Administration
Vislink Investment Private Limited was registered in 2015, however before setting up the investment arm; the medical facility has been operating as Trauma Center Borrowdale. With the expansion of the services to meet the increasing needs of the community, the medical/clinical Hub emerged, therefore necessitating the registration of the investment arm of the facility.
Trauma Center has been in operation for over 20 years, first in its location in Belgravia, however, due to issues of ownership the facility moved and expanded its services in Borrowdale.
Trauma Centre Borrowdale is led by Dr. Vivek Solanki and is based in Harare, Zimbabwe. Dr. Vivek Solanki is a Medical Practitioner with 30 years of experience in Aesthetics, Women's Wellness, Emergency Care, Airport Clinic services, Travel Vaccinations and, he is also a Senior Aviation Medical Assessor. Dr. Solanki has been building Well Women Clinics, Emergency Call Centres, and Clinics in Africa for the past 28 years in countries including South Africa, Zimbabwe, Mozambique, Tanzania, and Kenya. Trauma Centre Borrowdale offers comprehensive emergency care options for everything from serious illnesses, chronic medical conditions, road traffic accidents, injuries, and other trauma. It provides care for both adult and pediatric patients with a focus on patient satisfaction. The facility features a comfortable, modern environment, state-of-the-art equipment, and Technology plus drastically reduced "waiting times'.
The hospital prides itself in offering the latest technology and up-to-date medical services, making the care comparable to any first-world country. The website noted above provides a detailed view of the services and facilities rendered, being the only facility in Zimbabwe providing medical licensing medical exams to pilots (aviation medicals) and the Jet Fuel Bar (restoring the mineral and vitamin balance) in the country.
Summary of Services
Patients often have to travel distances between service providers to receive the much-needed comprehensive package of services, saving time and stress on the clients. The Concept of the Medical HUB was the brainchild of the Director, who with many years of experience in Zimbabwe and the Africa Region. The HUB services work on a contractual basis and are managed independently over the overall guidance of the Managing Director to ensure that the mission and vision of the organization are maintained. Some of the services of the HUB are Emergency/Casualty services adult and pediatrics), Aviation and Executive Medical Exams, Aesthetic Clinic, Critical Care, Radiology, Physiotherapy, Jet Fuel Bar, Phoenix Lodge (Inpatient and outpatient services, mental health services), Dental services, Audiology, and pharmacy. Based on needs, the facility is looking at expanding its services to include increased inpatient critical care services, maternity, neonatal intensive care, and expanding its surgical facilities. One major feature of care at the center is preventive services and nutrition counseling for diabetic patients. In addition to the provision of services, the center organizes/facilitates medical evacuations within the Southern Africa Region.
The pricing structure is based on the currently approved reimbursable rate of the approved schedule of fees by the Association Founders of Zimbabwe (AFHoZ) and the major Medical Aid Societies.
Trauma Centre Borrowdale is among the nation's leading and most innovative healthcare organizations, providing a full spectrum of healthcare and wellness programs to communities throughout Zimbabwe. Vislink operates in two locations in Harare, the HUB at 1 Borrowdale Lane and Phoenix Lodge, providing comprehensive mental health inpatient/outpatient services under one roof. Phoenix Lodge is located at 17181 Impala Road, Borrowdale West, Harare, Zimbabwe.
The roots of Trauma Centre Borrowdale date back to its earlier Trauma Centre on Lanark Road under the stewardship of Auto band Investments for 18 years at this location. The hospital survived the harsh economic conditions experienced by the country and relocated to its new location due to ownership issues. In addition to the Trauma Center, Dr. Solanki contributed to the establishment of Parkview and the Well Woman Clinic. The facility has constantly grown and evolved to meet the changing needs of those we serve, while never losing sight of our Mission, our Core Values, and the reasons for our success - our incredible teammates.
To improve Health, Elevate Hope, and advance Healing – for all.
To be the first and best choice for care
To constantly grow and evolved to meet the changing needs of those we serve, while never losing sight of our Mission, our Core Values, and the reasons for our success - our incredible teammates.
Trauma Centre Borrowdale recognizes that teammates are our most valuable asset. We have identified four Core Values that successful teammates should embody for us to sustain our mission and achieve our vision.
Caring: We treat our customers with dignity, giving them the courtesy and gentleness they need. We are helpful; we listen; we communicate; we respond to patient needs.
Commitment: We are dedicated to Health, taking pride in our organization and our jobs, projecting a professional image, and striving to be the best in all we do.
Teamwork: Linked by our common mission, Vislink respects the professionalism and contributions of our coworkers, understands that physicians are an integral part of the team, values diversity in all its forms, and recognizes that people are our greatest assets.
Overview of local service providers
The institution continues to support the local industry through the purchase of drugs and medical sundries (12 providers), the construction industry (2 companies), and materials related to the industry (4 companies). The spirit of buying medical supplies and sindries within Zimbabwe whenever possible and available is actively practiced, therefore creating/strengthening the local market.
In addition to the workforce described above, staff in specialized areas are frequently updated with new skills to provide the latest treatment modalities. As part of the continuing education efforts, the institution is working on linkages with overseas health care facilities for regular updating of staff. Currently negotiating with the multi-sectoral medical teams at CaroMont Health (Gastonia North Carolina), focussing on Endocrine and surgical specialties to strengthen continuing education.
Trauma Center is the only facility in Zimbabwe that addresses vitamin imbalances in patients through the Jet Fuel Bar process where clients receive a cocktail of vitamin preparation aimed at restoring vitamin balance. It has now been approved by African Regional Intellectual Property Organization (ARIPO) AP/M/2017/002916.
Support to urban and rural communities:
Over the years the enterprise has provided extensive community services aimed at prevention initiatives based on the current epidemiological profile of the country. The support has been carried out at the expense of the organization and no charge to benefiting communities. The themes have been recorded (see the list of themes and link below)
Other outreach activities
Schools Teaching Basic First Aid
Stroke Day Awareness
Wellness Health Programmes (St, Gerald’s Church, Bindura University)
Charity Run for Cancer (Cancer Hospital Bed Race)
Basic First Aid services at Charity runs
Social Responsibility Excellence
Enterprise Innovation Awards